(Demo) Vergins Hotel

Our goal as modern Innkeepers is to make every happy respectful common-sense guest feel welcome and at home at our Bed & Breakfast. To ensure the best possible stay at Heart of the Village Inn B&B, we encourage potential guests to review our property information, house rules, and policies prior to making a reservation, as our brand of Bed & Breakfast experience is not for everyone. For your convenience and reference, the full policy information is made available to you during our direct online reservation process as well as in our confirmation email sent to you regardless of the booking source.

HEART OF THE VILLAGE INN™ RESERVATION & CANCELLATION POLICIES

• Reservations must be made online - ideally, on our official website so you could learn everything there is to know about our Inn prior to your stay. Additionally, by booking directly with us, you will avoid paying a commission to a 3rd party. Online booking also offers a wonderful ability to do research on your schedule and finalize your reservation when you are ready. Upon successful completion of a reservation, you will receive an automated notification email and a confirmation e-mail shortly after booking with details of your reservation and processed payment. Please contact us ASAP if you have not received your reservation confirmation from us via e-mail within 24 hours of booking.
• Room rates are charged per night and are based on double occupancy, King & Queen rooms have a 2-person maximum occupancy limit. 2-bed/Family Suites have a 4-person maximum occupancy limit, and there is an additional charge for the 3rd and 4th guest. Rates vary depending on season and time of year and are displayed in our online reservation system. Nightly rates shown do not include taxes and fees (added at the time of booking). Room rates include overnight stays for the booked time frame in selected rooms along with all amenities expressly described on our website, a full custom-made plated breakfast each morning for guests listed on the reservation, Wifi access, as well as one unassigned off-street parking spot parking for one standard-sized vehicle during nights of your reservation. Room rates exclude any other products or service, implied or not explicitly stated. Rates published online are only valid for reservations made by a responsible party online. Reservations made over the phone carry an additional $20 fee per day per room and are not eligible for any Special Offers.
• Advance deposit in the amount of the first night is required for all regular base rates and will be applied towards balance due on the reservation (charged within 7 business days prior to your arrival date). Single night reservations and reservations made using promotional offers require prepayment in full. The name and contact details listed on the reservation must match the cardholder's information. Our secure online reservation system processes bookings in real time, and confirmation is immediate. We accept most major credit cards. We do not accept Bed&Breakfast.com gift cards. Please email us to redeem a Heart of the Village Inn™ gift card or certificate (we only accept in-house gift cards/certificates issued after May 1, 2015). For reservations made using an American Express card, a Visa or a MasterCard credit card must be presented at check-in for any stay-related incidentals and fees.
• Because we are a small inn, cancellations have a huge negative financial impact on us. Once a room is reserved, it is no longer available for booking by other interested travelers. In order to avoid cancellation fees listed below, please only book your stay if your travel plans have been finalized. Our cancellation policies apply regardless of cancellations reasons. We encourage prospective guests to consider purchasing trip insurance through InsureMyTrip.com or other trip insurance providers.
• Cancellation and modification requests for reservations made directly with us (on our website www.heartofthevillage.com) must be submitted via email to innkeeper@heartofthevillage.com as a reply to your direct reservation confirmation.
• A minimum 10% processing fee applies in all cancellation situations. If we are not able to rebook canceled nights of a reservation, the following additional conditions apply: Cancellations received 31+ days prior to the arrival date are assessed a non-refundable processing fee in the amount of 30% of the reservation cost. Cancellations received within 30 days of the arrival date are non-refundable. If we are able to successfully rebook canceled room nights, a 90% refund will be issued to the original payment method on file.
• Shortening a reservation is treated as a cancellation.
• In lieu of cancellation, reservations may be rescheduled for a later date provided a rescheduling request is emailed to us at least 7 days prior to the arrival date. A 10% rescheduling fee applies in all situations. Reservations may not be rescheduled for future dates coinciding with US federal, public, secular, and religious holidays, any high-demand dates, as well as weekends in May, August, September, and October.
• If our rooms are not available during your anticipated travel dates or our regular rates do not work for your budget, you are welcome to join the waitlist or submit an offer. Please use the "Additional Notes" section on the reservation page to confirm your requested stay dates, room preferences, number of guests, and rate flexibility. Reasonable requests will be considered. Submitting such requests does not constitute making a reservation. All standard guest information and a nominal USD $1.00 payment via a valid credit card will be required to submit your request. This option is not available for same day / next day arrivals, cannot be combined with other offers or discounts, and requires full non-refundable prepayment. All other standard policies and rules apply. We will contact you via email to discuss your waitlist status or your offer within 24 hours after your request/offer submission. If we are unable to consider your request, you will receive a cancellation email.
  
• Reservations made elsewhere may not be canceled/modified through us under any circumstances. Please refer to your original confirmation email sent to you by the external 3rd party website or travel agency where your reservation was made for all applicable cancellation policies and processes.